Question:Can this wifi wildlife camera connect to my router? So I can view the image anyhow.
Answer: Hello, this trail camera is not a webcam. It can't connect to the router.
The wifi of the wildlife camera can only be used for APP control. It has a range limited, of about 30 feet(10 meters).

Question:Why does this trail camera have two lenses?
Answer: Hello, the daytime lens and night vison lens are independent. You can get 60MP pictures and 4K 30fps videos at daytime. At night, the dedicated 8-megapixel night vision lens and image denoising technology chip can provide sharper videos and photos. This is a single lens wildlife camera can not do.

Question:How is the night vision of this 2 lens trail camera?
Answer:
This solar powered dual lenses wildlife camera has a dedicated 8-megapixel night vision lens, working with an F1.6 large aperture lens and Novatek 96670 image denoising technology chip, making the videos and pictures clearer and more detailed. This is something that a single lens camera cannot do.

Question:What type of card does this solar trail camera use?
Answer:Hello, this solar trail camera supports SD/SDHC/SDXC card up to 128GB. We suggest to use U3 speed card for better experience.

Question:Why does this trail camera say my memory card is full? This memory card is new.
Answer:When this prompt appears, it is possible that the camera is not compatible with your memory card.
This camera can record 4K 30fps / 2K 60fps video. This is more demanding on the memory card. When you use a SD card with a slower read/write speed, the camera may indicate that the memory card is full.
You can try to replace the SD card with a faster read/write speed. We recommend using a U3 or higher SD card. Or you can contact our customer service, we will send you the latest firmware has solved the problem.

Question:Does this trail camera have light at night?
Answer:Hello, this solar trail camera has 24pcs 850nm low glow infrared LEDs for night vision. But the brightness of the light is so low that it does not affect the normal activities of animals.

Question:Why is this wildlife camera batteries draining so fast? Isn't it supposed to be powered by solar panel?
Answer:In most cases, this trail camera is powered by solar panel. Only when the solar power is depleted will it be powered by the battery.
If the battery is draining very fast, it may be because the solar panel is not installed properly. Or the solar panel was not charged before use.
Please make sure the solar panel is installed properly. And we recommend charging the solar panel for 6-8 hours before use. You can use your phone charger and the USB cable included in the package to charge the solar panel.
Please contact our customer service team if you have any problem with the product. We will be here if you need us.

Question:Why can't I connect to the trail camera's wifi sometimes?
Answer:Hello, the wifi signal emitted by this trail camera has a distance limit, about 10 meters/32 feet.
When you need to connect to the camera wifi, please do not be too far from the camera. And make sure there is as little shade as possible.

Question:Is this app free to use?
Answer:Yes. The APP for this trail camera is free to use.
You can scan the QR in the user manual or search "Hunting 4K pro" in Google Play or APP Store to download the APP.

Question:Is it easily damaged by animal attack?
Answer:Please don't worry. This solar wildlife camera shell is very tough and can resist the attack of animals. Moreover, this camera has a concealed appearance and will not emit light or sound that attracts animals. Rarely will suffer animal attacks.

1：Which transport methods do you offer?

We have warehouses all over the world, providing DHL Express, USPS, Canada post and other transportation methods.

According to your country, you will be given a relatively close shipping location.

The United States, Canada, France, the United Kingdom, Germany, Italy, Spain, Australia, Japan these countries need 5-10 Business  days to arrive, other countries need 10-20 Business days

Delivery process:The goods will generally be shipped within 1-2days (Business days), you can see the shipping status in your order within 1-2 Business days, and we will also send you an email to remind you that your order has been shipped, and After delivery, a tracking number will be sent to your mailbox。

The countries that campark can deliver to are:United States,United Kingdom，Germany,  Canada，Australia， Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden ,France, Italy, Spain, New Zealand,Switzerland, Iceland, Norway, Serbia, Ukraine, United Arab Emirates, South Africa ,Hong Kong SAR, Singapore, Malaysia, Philippines, Japan, Mongolia, Russia, Taiwan, Thailand, South Korea, China, New Zealand
2：How can I track my order?

When you complete the purchase, we will provide you with an order number (to send you the order number via email), you can query this website based on this order number at https://t.17track.net Logistics information

3：How much is the shipping cost？

All countries free shipping on orders over $50. For orders less than $50, a $10 shipping fee will be charged.

Note: If you want to buy in bulk, please check the customs policy of your country before buying. We don't include customs clearance and you need to clear it yourself. If the goods are returned because they cannot be cleared, we need to charge the freight for the goods.

Most goods in the United States, Canada, the United Kingdom, France, Italy, Spain and other European regions don't require customs clearance, and will be delivered using local warehouses.

For other countries, please contact us before buying in bulk.

Cancel order refund

If you pay by credit card, we will charge a 3.5% handling fee of the order amount, and then refund the remaining money. Because the bank will take away your 3.5% handling fee.
If you are paying with paypal, we will give you a full refund.

4：How to return the product?

If your goods have quality problems, please contact us at：support@campark.net. and provide your order number.

If there is a problem with the product, you can return it within 30 days, we provide a one-year warranty

If you have any questions, you can request a refund on your paypal or credit card.anytime.

Our goal is to make sure your International buying experience exceeds your expectations. If you have any questions or would like references from our customer base of large institutional, research or university clients, please feel free to contact me anytime at support@campark.net

5：How to cancel an order?
If you want to cancel your order, you can contact: support@campark.net. But please note: if you pay with paypal, we will refund you the full amount.If you pay by credit card, the bank will deduct our handling fee, so we will deduct the 3.5% handling fee and refund you the rest.

Note:

Please fill in your email when ordering!When you place an order, we will send you logistics information to your mailbox.
For logistics, return, product quality, etc., please contact support@campark.net
For cooperation, wholesale accounts, evaluation, etc. please contact Lisa@campark.net