Campark SC12 3MP Outdoor Wireless 4G LTE Cellular Security Camera No WiFi Dome Cam with Solar Panel & SIM Card（Only available in the United States）

Question: Why aren't the alarms triggered when people pass by?
Answer:  1) Please check the detection sensitivity in the UBOX app. You could choose the sensitivity level. ( Low-Middle-High)

2) Please check if you set the detection zone. The camera will not detect people outside the detection area.

3) Please check if you set the detection time. The camera will not detect people during non-working hours.

4) If the data runs out, you will not receive instant notifications. But the camera will capture some pictures and save in the app. If you put a micro sd card in the camera, it will save videos.

Question: Before buying, how can I tell if the camera fits where I need it?

Answer: You could use smartphone or other electronic device which can recevie 4g signal to have a test. Please ensure that there is 4G signal coverage and the signal is good.

Question:Can I connect the camera with WIFI?
Answer: NO. Our 4G LTE camera ONLY support 4G LTE SIM card, don't support Ethernet cable or Wi-Fi connection. If you use the SIM CARD comes with the camera, you could top up data on the APP directly.

Question:When the camera uses data?
Answer:The camera will use the data when the camera is triggered or when viewing footage. The amount of data used depends on the clarity of the picture, how often the PIR detection is triggered, and how often the recordings are viewed. So this camera is suitable for places with few people.

Question:Will it work if it runs out of data?
Answer:Hi, yes, but you need to insert a micro sd card. The camera will record video when the data runs out. However, you can't view the recordings on APP and can't receive the instant notifications. If you need to check the recordings, you need to take out the micro SD card to view on computer. If you use the card in the package, you could buy the data directly on the APP.

Question:Does it work with verizon?
Answer:Hi, yes, our camera could work with Verizon, T-Mobile and AT&T. Also, the SIM card in the package comes with 100M data for you to test the camera.
But if you want to use Verizon, you just can use the SIM card come with the camera.

Question:What do the colors of the different lights mean?
Answer:Hi there, here are the tips for the light colors:
1. SIM card not found — red and blue lights flash alternately
2. SIM card arrears or shutdown — red and blue lights flash alternately slowly
3. Steady red light — the signal is too poor and the network connection unsuccessful
4. Red light flashing slowly — 4G SIM card is abnormal
5. Steady blue light — successfully connect to the network

Question:Can i share the camera with my families?
Answer:Absolutely yes. After connecting the camera via UBOX app, you could share it to anyone you want. The camera supports 3 people to view at the same time, and the number of users is not limited. Here are the steps to share camera:
1. Enter the email address you want to share;
2. Click share button;
3. Waiting for the user to accept.
4. After accepting your sharing, you can set permissions for each user.

1：Which transport methods do you offer?

We have warehouses all over the world, providing DHL Express, USPS, Canada post and other transportation methods.

According to your country, you will be given a relatively close shipping location.

The United States, Canada, France, the United Kingdom, Germany, Italy, Spain, Australia, Japan these countries need 5-10 Business  days to arrive, other countries need 10-20 Business days

Delivery process:The goods will generally be shipped within 1-2days (Business days), you can see the shipping status in your order within 1-2 Business days, and we will also send you an email to remind you that your order has been shipped, and After delivery, a tracking number will be sent to your mailbox。

The countries that campark can deliver to are:United States,United Kingdom，Germany,  Canada，Australia， Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden ,France, Italy, Spain, New Zealand,Switzerland, Iceland, Norway, Serbia, Ukraine, United Arab Emirates, South Africa ,Hong Kong SAR, Singapore, Malaysia, Philippines, Japan, Mongolia, Russia, Taiwan, Thailand, South Korea, China, New Zealand
2：How can I track my order?

When you complete the purchase, we will provide you with an order number (to send you the order number via email), you can query this website based on this order number at https://t.17track.net Logistics information

3：How much is the shipping cost？

All countries free shipping on orders over $50. For orders less than $50, a $10 shipping fee will be charged.

Note: If you want to buy in bulk, please check the customs policy of your country before buying. We don't include customs clearance and you need to clear it yourself. If the goods are returned because they cannot be cleared, we need to charge the freight for the goods.

Most goods in the United States, Canada, the United Kingdom, France, Italy, Spain and other European regions don't require customs clearance, and will be delivered using local warehouses.

For other countries, please contact us before buying in bulk.

Cancel order refund

If you pay by credit card, we will charge a 3.5% handling fee of the order amount, and then refund the remaining money. Because the bank will take away your 3.5% handling fee.
If you are paying with paypal, we will give you a full refund.

4：How to return the product?

If your goods have quality problems, please contact us at：support@campark.net. and provide your order number.

If there is a problem with the product, you can return it within 30 days, we provide a one-year warranty

If you have any questions, you can request a refund on your paypal or credit card.anytime.

Our goal is to make sure your International buying experience exceeds your expectations. If you have any questions or would like references from our customer base of large institutional, research or university clients, please feel free to contact me anytime at support@campark.net

5：How to cancel an order?
If you want to cancel your order, you can contact: support@campark.net. But please note: if you pay with paypal, we will refund you the full amount.If you pay by credit card, the bank will deduct our handling fee, so we will deduct the 3.5% handling fee and refund you the rest.

Note:

Please fill in your email when ordering!When you place an order, we will send you logistics information to your mailbox.
For logistics, return, product quality, etc., please contact support@campark.net
For cooperation, wholesale accounts, evaluation, etc. please contact Lisa@campark.net