Campark SC24 2MP Dual Lens Indoor Security Camera Wireless With Phone App Auto Tracking For Children & Pet（USA/Europe ONLY)

Question: How do I handle device configuration failure?
Answer: 1. Make sure your wireless WiFi is 2.4GHz, this product does not support 5G WiFi band.
2. whether the wireless router password you entered is correct, try not to appear special characters "#", "&", "@", etc;
3. For the first time to configure the camera, please try to be close to the wireless router, and then install the device to the desired location after the configuration is completed.

Question: How do I handle if the camera is offline?
Answer: 1. check that your device is powered on and that the status light is iluminated.
2. if you are connected by WIFI, please confirm whether you have modified the WiFi name and password of the environment where the device is located, if so, please
reconfigure the WiFi.
3. If you cannot distinguish the cause, please restore the factory settings and re-pair the network.

Question: What is the problem of occasional offline of surveillance cameras?
Answer: 1. if there are high-powered appliances between the camera and the wireless router, electromagnetic radiation will be generated, which will interfere with the signal and affect the connection;
2. router near the wall or antenna and the ground parallel will also lead to insufficient signal strength, affecting the connection, please move the router open position, adjust the antenna angle.

Question: What is the reason for the head spinning？
Answer: Trees and moving objects in the video screen will affect the tracking effect, and the area with large flow of people or traffic is not suitable to open the mobile tracking
function.

Question: What should I do if I can't receive alarm information on my cell phone?
Answer: Push messages require your mobile device to give the APP the appropriate notification permissions, and the APP should have motion detection and alarm push
functions turned on.

Question:  How does the camera record and how do I download videos?
Answer: Local Storage:Can be stored in micro SD card, supports up to 128gb, 32gb or 64gb, please format to Fat 32 format when inserting micro SD for the first time. Cloud storage:Video files are stored on the cloud for more security and safety. Camera PIR sensor detects the heat source, starts the camera and makes it work, and
records video. Video files are stored on micro SD or in the cloud, you can play video files through the application, or download video files to your phone through the application, or remove the micro SD card from the camera and insert it into your computer to read the video files.

1：Which transport methods do you offer?

We have warehouses all over the world, providing DHL Express, USPS, Canada post and other transportation methods.

According to your country, you will be given a relatively close shipping location.

The United States, Canada, France, the United Kingdom, Germany, Italy, Spain, Australia, Japan these countries need 5-10 Business  days to arrive, other countries need 10-20 Business days

Delivery process:The goods will generally be shipped within 1-2days (Business days), you can see the shipping status in your order within 1-2 Business days, and we will also send you an email to remind you that your order has been shipped, and After delivery, a tracking number will be sent to your mailbox。

The countries that campark can deliver to are:United States,United Kingdom，Germany,  Canada，Australia， Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden ,France, Italy, Spain, New Zealand,Switzerland, Iceland, Norway, Serbia, Ukraine, United Arab Emirates, South Africa ,Hong Kong SAR, Singapore, Malaysia, Philippines, Japan, Mongolia, Russia, Taiwan, Thailand, South Korea, China, New Zealand
2：How can I track my order?

When you complete the purchase, we will provide you with an order number (to send you the order number via email), you can query this website based on this order number at https://t.17track.net Logistics information

3：How much is the shipping cost？

All countries free shipping on orders over $50. For orders less than $50, a $10 shipping fee will be charged.

Note: If you want to buy in bulk, please check the customs policy of your country before buying. We don't include customs clearance and you need to clear it yourself. If the goods are returned because they cannot be cleared, we need to charge the freight for the goods.

Most goods in the United States, Canada, the United Kingdom, France, Italy, Spain and other European regions don't require customs clearance, and will be delivered using local warehouses.

For other countries, please contact us before buying in bulk.

Cancel order refund

If you pay by credit card, we will charge a 3.5% handling fee of the order amount, and then refund the remaining money. Because the bank will take away your 3.5% handling fee.
If you are paying with paypal, we will give you a full refund.

4：How to return the product?

If your goods have quality problems, please contact us at：support@campark.net. and provide your order number.

If there is a problem with the product, you can return it within 30 days, we provide a one-year warranty

If you have any questions, you can request a refund on your paypal or credit card.anytime.

Our goal is to make sure your International buying experience exceeds your expectations. If you have any questions or would like references from our customer base of large institutional, research or university clients, please feel free to contact me anytime at support@campark.net

5：How to cancel an order?
If you want to cancel your order, you can contact: support@campark.net. But please note: if you pay with paypal, we will refund you the full amount.If you pay by credit card, the bank will deduct our handling fee, so we will deduct the 3.5% handling fee and refund you the rest.

Note:

Please fill in your email when ordering!When you place an order, we will send you logistics information to your mailbox.
For logistics, return, product quality, etc., please contact support@campark.net
For cooperation, wholesale accounts, evaluation, etc. please contact Lisa@campark.net